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At Hashtag Haïti, we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, share, and protect your information when you use our mobile application ("Hashtag Haïti App") on iOS and related digital services (the "Services").
This policy applies to all users of our mobile application and platform, including clients, team members, and general visitors.
1. Information We Collect
We only collect information necessary to provide, secure, and improve our services. The categories of data we collect include:
Account & Profile Information
When an account is created for you as a client or employee, we collect your full name, email address, phone number, and a securely encrypted password. We also record your user role (client, employee, or administrator).
Project & Service Data
For clients, we store project specifications, deliverables, task feedback, project stage progress, and uploaded documents associated with your campaigns.
Staff Attendance & Activity Records
For employees, when you record your attendance via the app, we log check-in and check-out timestamps, shift duration, assigned tasks, and the IP address from which the check-in occurred for physical verification purposes.
Payment Reference Information
We record transaction references, payment method choices (e.g. wire transfer, local payment providers), amounts, and payment statuses. We do not store raw credit card numbers or sensitive banking credentials on our servers.
Technical & Device Data
When accessing our API and app, we automatically collect basic technical details including device model, operating system version, app version, IP address, and secure authorization tokens required for session maintenance.
2. How We Use Your Information
We use the collected information for the following legitimate purposes:
- ✓ Providing, operating, and maintaining our mobile application and client/employee portals.
- ✓ Managing client projects, stage reviews, document sharing, and production workflows.
- ✓ Recording employee attendance, task assignments, and internal production logs.
- ✓ Sending critical service notifications, project status updates, and administrative alerts.
- ✓ Preventing unauthorized access, ensuring security, and protecting our platform and users from fraud.
- ✓ Complying with statutory accounting, tax, and legal obligations.
3. Camera & System Permissions
Our mobile app may request the following device permissions:
Camera Access
The app requests camera access exclusively to scan on-site QR codes for employee shift check-in/check-out. The app does not capture, store, or transmit photos or video recordings during this process.
Push Notifications
With your permission, we send push notifications regarding project approvals, status updates, or task revisions. You can disable notifications at any time in your iOS device settings.
4. Information Sharing & Third Parties
We maintain strict standards regarding your personal data:
No Sale of Personal Data
We do not sell, rent, license, or monetize your personal information to third parties or data brokers under any circumstances.
No Third-Party Advertising Tracking
We do not use advertising tracking SDKs or track your activity across apps and websites owned by other companies.
Trusted Service Providers
We only share necessary data with vetted infrastructure partners who assist in our operations (such as secure hosting facilities, database providers, and transactional email services like Mailjet). All providers are contractually obligated to safeguard your information and process it strictly according to our instructions.
Legal Requirements
We may disclose information only if required by valid law, subpoena, court order, or official governmental regulation.
5. Data Retention & Account Deletion
We provide complete transparency and control over your personal data and account:
Data Retention
We retain personal data only for as long as your account remains active or as needed to provide our services and meet legal or financial record-keeping requirements.
How to Request Account & Data Deletion
You have the right to request the permanent deletion of your account and all associated personal information at any time. To request deletion:
- Send an email to our privacy team at privacy@hashtag.ht with the subject line "Account Deletion Request".
- Include your registered email address and full name. We will verify your identity to protect your account against unauthorized deletion requests.
- Upon verification, we will permanently delete your account, authentication tokens, profile details, and personal data from our active databases within 30 days.
- Alternatively, you can submit a deletion request through our Contact Form.
Please note that certain transaction records or legal documentation may be retained where required by applicable financial or labor laws.
6. Data Security
We implement robust technical and organizational security measures to protect your information:
7. Your Rights & Choices
Depending on your location, you have the following rights regarding your personal data:
- Access: The right to request a copy of the personal data we hold about you.
- Correction: The right to have inaccurate or incomplete data updated.
- Erasure: The right to have your personal data permanently erased (Right to be Forgotten).
- Restriction & Objection: The right to limit or object to our processing of your personal data.
- Data Portability: The right to receive your data in a structured, machine-readable format.
8. Children's Privacy
Our services and mobile application are designed for businesses, professionals, and general audiences over the age of 13 (or 16 where required by local law). We do not knowingly collect or solicit personal data from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any modifications will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us & Privacy Inquiries
If you have questions, feedback, or requests regarding this Privacy Policy or your personal information, please contact our data protection team: